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IT Support & Services

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it support
it services

We offer a range of services to assist your business

Providing IT support & services for over 14 years

 Conneqt IT have the expertise and resources required to design, develop and manage the highly available and highly secure technology platform that you need, giving you the time and confidence to focus on running your business.

Our Mission

To be the “Go To” local IT Services provider. Building on our technologies, competencies and customer interests, and creating value for our stakeholders and customers. We’ll achieve this by focusing on the intersection of our client’s emerging needs and the acceleration of business and technological change.

Our Vision

Conneqt IT will be the first choice solution partner providing IT and Communication services to Education and Small businesses throughout the metropolitan area.

We will become an integral part of our client’s success, collaborating with them to achieve their strategic objectives whilst creating long lasting business value through the delivery and management of their technology.

Services we can offer

 

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24/7 Network Monitoring

24/7 network monitoring combined with our  Onsite Support Plans

Monitored items can include:

  • Servers
  • Printers
  • Routers/Switches
  • Desktop/laptop
  • WiFi
  • Internet

Dropbox Backup & Archive

Integration for Dropbox adds backup, archival and independent ransomware recovery capabilities to the popular cloud storage and collaboration solution for businesses.

Retain your data as secure, air-gapped restore points according to a schedule and criteria you choose. Data is highly accessible and ready to be restored back to your Dropbox account.

Cloud Solutions

Tthe delivery of computing and storage capacity and services, using someone else’s hardware rather than utilising your own fixed infrastructure. Cloud Services essentially allow you to increase capacity or add capabilities to your business without requiring new infrastructure, training new employees, or licensing new software.

In other words, you can increase the capabilities of your IT infrastructure business with low capital expenditure, freeing up funds for use in other areas.

These include:

  • Office 365
  • Hosted Exchnage (Email) 
  • MS SharePoint
  • Website Hosting
  • Backup as a Service (BaaS )

 

Local IT Help Desk

We have local Perth tech support staff trained in various products and with expertise in different areas to ensure a wide range of options and considerations that will best fit for your organisation.

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Break Fix Support

Our Break/fix IT Support is a fee-for-service support method providing IT support services only as required and reported by the customer. Billed on a Time and Materials basis for the work performed.

How does it work?

Conneqt IT’s service desk will work with you remotely to investigate and resolve your issue within a timely manner, and if necessary arrange for an onsite visit.

Support tickets are created for each and every issue brought to our attention. You will receive email notifications when the ticket has been worked on and completed.

Contacting support

There are several ways to contact the Conneqt IT service desk with your IT issue:

  • Phone our office number
  • Email our support address
  • If registered as a customer, you can login to our client portal to create a new support ticket (here you can also access active job notes and ticket history)

Onsite Support

A flexible support service with regular onsite visits and a reduced hourly support rate

Whether we visit you once a month or twice a week, our Onsite IT Support offers firms a flexible support service that suits your business requirements.

Each IT Support Service level proudly offers:

  • Range of service levels to suit business requirements
  • Personal onsite visit from a friendly engineer.
  • Proactive hardware, server, workstations and system maintenance before a problem even arises.
  • Apply and update latest fixes, patches and virus scanning software.
  • Fast response, including direct phone support.
  • Discounted hourly rate for additional support hours.
  • Onsite visits ranging from one per month to two visits per week.
  • Advice on new technologies and future computing equipment.

Office 365 Backup & Archive

Backup for Office 365 is a cloud-to-cloud backup as a service offering which provides a simple, automated and secure backup solution for Microsoft Office 365. This includes Microsoft Exchange Online, SharePoint Online and OneDrive.

Consulting

Not only do we have a range of knowledge and expertise that is industry best practice, but we also pride ourselves in treating each and every scenario in a comprehensive way. We will consider all aspects of a situation and propose several solutions, all with clearly defined pros and cons.

Essentially, we believe that major changes to your IT infrastructure calls for a clearly defined process, whereby key stakeholders are consulted, all possibilities are considered, and final recommendations are put to the decision maker and explained in plain English.

This is not something every IT company can do well. It takes attention to detail, strong technical expertise and a high level of communication to deliver the best service to business clients. We really do feel that our ICT consultants and the services they provide are the best in their class.

So give us a call today to find out how we can help your business.

Put Your IT in Good Hands

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