our solutions

it support services

overview

Why IT support?

Most businesses rely on IT systems for the operations of their business, however in many circumstances having in-house IT personnel to operate and maintain these systems is not an affordable option. That’s where we come in. At Conneqt IT, we appreciate the importance of a business focusing on achieving its goals without the burden and hassle of trying to resolve IT issues as they arise. Accessing IT support from Conneqt IT allows you to offload complicated and time consuming IT tasks so you can refocus on your business priorities.

Conneqt IT provides efficient, fast, and friendly IT support for desktops, servers, networking devices and applications. If you depend on your IT infrastructure for your business, it is important to ensure that your IT support provider is responsive and effective. Ideally, they should also be pre-emptive.

Conneqt IT is all of those things. When you engage us as your support provider we will monitor your systems, perform routine maintenance, and in many cases catch problems before they begin to affect your end users. When a problem pops up that interrupts your or your employees’ work, we will fix it remotely or onsite, and in record time.

DESKTOP ENVIRONMENTS

All flavours of Windows OS from XP – Windows 10

Apple OSX, MacOS and Mac Server

SERVER SYSTEMS

MS Server 2003 through to 2016

Vcenter Server

Microsoft Azure

NETWORKING DEVICES

HP/Cisco Switches

Wireless

Firewalls

Web Filtering

APPLICATION SOFTWARE

Microsoft Office 2010 to O365

SEQTA

MAZE

Solutions

Comprehensive IT services include

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    Network

    Cloud services are network dependent, which is why Conneqt IT network management and monitoring services have become critical to IT.

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    Service desk

    Conneqt IT support is about maximising service efficiency, resolving problems and driving continuous service improvement.

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    Infrastructure

    Conneqt IT ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.

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    Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

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    Applications

    Conneqt IT supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

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    Managed services plus

    Conneqt IT provides  management tools to clients who want to take their IT Service Management to a higher level.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.