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Break Fix & Onsite Support

Whether you are a Small- Medium Business or an Education Provider , you will love our Onsite Support or Break Fix solutions.

Break Fix Onsite Support
it services

We offer a range of services to assist your business

Providing IT support & services for over 14 years

Conneqt IT have the expertise and resources required to design, develop and manage the highly available and highly secure technology platform that you need, giving you the time and confidence to focus on running your business.

Our Mission

To be the “Go To” local IT Services provider. Building on our technologies, competencies and customer interests, and creating value for our stakeholders and customers. We’ll achieve this by focusing on the intersection of our client’s emerging needs and the acceleration of business and technological change.

Our Vision

Conneqt IT will be the first choice solution partner providing IT and Communication services to Education and Small businesses throughout the metropolitan area.

We will become an integral part of our client’s success, collaborating with them to achieve their strategic objectives whilst creating long lasting business value through the delivery and management of their technology.

Onsite Support

A flexible support service with regular onsite visits and a reduced hourly support rate

Whether we visit you once a month or twice a week, our Onsite IT Support offers firms a flexible support service that suits your business requirements.

Each IT Support Service level proudly offers:

  • Range of service levels to suit business requirements
  • Personal onsite visit from a friendly engineer.
  • Proactive hardware, server, workstations and system maintenance before a problem even arises.
  • Apply and update latest fixes, patches and virus scanning software.
  • Fast response, including direct phone support.
  • Discounted hourly rate for additional support hours.
  • Onsite visits ranging from one per month to two visits per week.
  • Advice on new technologies and future computing equipment.

Break – Fix Support

Our Break/fix IT Support is a fee-for-service support method providing IT support services only as required and reported by the customer. Billed on a Time and Materials basis for the work performed.

How does it work?

Conneqt IT’s service desk will work with you remotely to investigate and resolve your issue within a timely manner, and if necessary arrange for an onsite visit.

Support tickets are created for each and every issue brought to our attention. You will receive email notifications when the ticket has been worked on and completed.

Contacting support

There are several ways to contact the Conneqt IT service desk with your IT issue:

  • Phone our office number
  • Email our support address
  • If registered as a customer, you can login to our client portal to create a new support ticket (here you can also access active job notes and ticket history)

Educational IT Service and Support

With over 14 years’ experience dealing directly within the education sector, we recognize that your
core business is educating, not resolving technical issues. This has led us to understand the unique
infrastructure and challenges you face with your IT environment every day.

That is where Conneqt IT comes in.

We take care of the complicated, time consuming issues
ensuring that staff can remain uninterrupted and focused on delivering the curriculum.
Technology is a great enabler in todays education space and is becoming deeply embedded in the
way teachers use it to deliver the curriculum.

Put Your IT Support in Good Hands

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